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Terms and conditions
- These terms and conditions shall apply to all transactions made via The University of Manchester on-line Gift Shop website. Please read carefully and print a copy for your future reference.
- Please also read our Privacy Policy which explains how we use personal data provided about you. Click here for a copy of our Privacy Policy
- We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.
- To place an order for any goods you should follow the procedures set out on the order page of the website, and it is your responsibility to ensure that all details of any order are complete and accurate.
- Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.
- Goods will normally be delivered within 14 days of us accepting your order to addresses within the European Union, or within 30 days to addresses outside the European Union. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.
- All items destined for UK addresses are despatched by First Class post, Royal Mail Special Delivery or an overnight carrier. It is not possible to choose exactly which carrier we use for your order. If you choose Royal Mail Special Delivery you will be charged the additional postage as shown on your order.
We strongly recommend the use of Special delivery as we accept no responsibility for non delivery via standard post. In the event of non delivery we will Endeavour to liaise with the Post Office on your behalf, but cannot offer any refund for goods lost in transit.
- Postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred. More information on the postage and packaging options may be found on the website.
- Full payment for any goods ordered must be made by credit or debit card in advance of delivery. All prices are in UK pounds sterling. We will reserve payment from your card at the time we receive your order. Payment is only taken from your card after we have checked your card details and stock availability, compiled your order and scheduled it for delivery. The conversion of your currency to UK sterling may be subject to exchange rate fluctuations.
- All prices shown include VAT (except books, which are zero-rated for VAT purposes). When a zero-rated VAT item, such as a book, is ordered together with a fully rated VAT item VAT must also be charged on the total cost of postage and packing.
- All goods are advertised for sale subject to availability. In the event of goods being out of stock, we will inform you as soon as possible. Where goods are discontinued for any reason, we may propose supply of a substitute item of equivalent value and quality. Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense.
- Sometimes product specifications from the manufacturer may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price. If you do not wish to accept this substitution, you may return it to us at our expense for a full refund of the purchase price.
- All sizes and measurements shown on the website are approximate.
- We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.
- Goods despatched by us must be signed for upon delivery. In the absence of a signature, you may be required to collect the goods from us at your own expense.
- All goods are delivered with an unconditional 7 day money back guarantee in accordance with your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at info@um-giftshop.co.uk or write to us with 7 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. We will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods. If so requested, we may collect the goods being returned but the cost of collection will be charged to you and may be deducted from any refund given.
- If goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact info@um-giftshop.co.uk within seven working days of receipt of the goods. We will, at our option, deliver replacement goods or refund the price paid.
- All goods which you intend to return must be kept in good condition whilst in your possession.
- While we will take all appropriate technical and organisational measures to keep your personal and financial details secure, unless we are found to have been negligent we do not accept liability for any losses due to the unauthorised access by any person of any information provided to us by you.
- We accept no liability for any loss or corruption of data held on you computer, or for any other loss or damage of any kind that occurs to your computer as a result of you accessing our website.
- This agreement shall be governed by the law of England and Wales. The parties submit to the non-exclusive jurisdiction of the English courts for the resolution of all disputed arising out of or in connection with this agreement.
- Goods supplied from the University of Manchester Gift Shop website are supplied by:
HMA Creative
Enterprise House
5 Telford Close
Aylesbury
Bucks
HP19 8DZ
Company Number: 01071754
VAT number: GB 208325778
- In the event of any complaint arising from your use of the website please contact us at this address.
- These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.
